ŽILINSKIENĖ, Inga; NORKUS, Justinas. Improving IT Service Management in Customer Service Business: A Case Study. Information & Media, [S. l.], v. 94, p. 53–70, 2022. DOI: 10.15388/Im.2021.91.48. Disponível em: https://www.journals.vu.lt/IM/article/view/18360.. Acesso em: 29 apr. 2024.