BESSON , Jérémy; ČAPLINSKAS, Albertas. Conceptual analysis of the notion of quality of services. Lietuvos matematikos rinkinys, [S. l.], v. 50, n. proc. LMS, p. 357–361, 2009. DOI: 10.15388/LMR.2009.63. Disponível em: https://www.journals.vu.lt/LMR/article/view/17991.. Acesso em: 6 may. 2024.