BAKHSH , Naghmeh Nik; HOLLEBEEK, Linda D.; RIIVITS-ARKONSUO, Iivi; CLARK, Moira K.; CASAS, Ramunas. Proactive Service Recovery Performance in Emerging (vs. Developed) Market-Based Firms: The Role of Clients’ Cultural Orientation. Organizations and Markets in Emerging Economies, [S. l.], v. 14, n. 2(28), p. 260–285, 2023. DOI: 10.15388/omee.2023.14.92. Disponível em: https://www.journals.vu.lt/omee/article/view/29548.. Acesso em: 9 may. 2024.