The Role of Trust in Mexican Companies in Relation to the Human Factor
María Teresa de la Garza Carranza
Tecnológico Nacional de México en Celaya
Jorge Armando López-Lemus
Campus Irapuato-Salamanca (sede Yuriria)
Eugenio Guzmán Soria
Tecnológico Nacional de México en Celaya
Delfino Vargas Chanes
Programa Universitario de Estudios del Desarrollo
Published 2019-12-31


human resources
organizational leadership

How to Cite

de la Garza CarranzaM. T., López-LemusJ. A., Guzmán SoriaE. and Vargas ChanesD. (2019) “The Role of Trust in Mexican Companies in Relation to the Human Factor”, Organizations and Markets in Emerging Economies, 10(2), pp. 257-277. doi: 10.15388/omee.2019.10.13.


The purpose of this study is to analyze the role of trust in Mexican companies in relation to organizational factors, the leadership and career satisfaction of employees. To achieve this objective, a quantitative method of structural model equations was used. The sample consisted of 181 individuals working in service businesses, manufacturing and public service mainly. The study was done in the central part of Mexico. The study results show a positive correlation of trust of employees towards their managers related with benevolence and integrity. With regard to the relation with organizational factors, a strong relationship was found between trust and leadership but not with the policies related to management of employees. Finally, a weak relationship between leadership and career satisfaction of employees was confirmed. Through the model analyzed, it can be stated that the culture plays an important role for the development of trust in organizations. Also, recommendations for policy makers, such as ways of increasing feedback through employees, are presented.

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